3.5 tips to tackle a difficult situation

Life is full of challenges and difficult situations. Of course, you know that. You also accept it. If nothing else, dealing with tough situations is a learning experience: you grow and mature as a person. Knowing that doesn’t always make the task ahead any easier. Some obstacles can seem to be insurmountable (and might even … Read more

Stand behind your customers and products

Rarely does a TV show offer a great customer service lesson. But such was the case recently. It occurred during an episode of “Ask This Old House.” A customer contacted the show because his hot water heater crapped out. It was only 4 years old, and had been installed by Richard Trethewey, the plumbing/HVAC expert, … Read more

What public relations professionals can learn from editors

Public relations professionals, and especially newer practitioners, can glean valuable information talking directly with editors regarding story ideas. Editors are always open to queries, but time is limited. What if you could spend several moments with editors in person? That was the case yesterday during the PRSA luncheon. In lieu of a standard presentation, chapter staff … Read more

Coffee shop interview a unique experience

Job interviews take many forms and occur in various settings. One that doesn’t get talked about much is the coffee shop interview. Sometimes literally occurring in a coffee shop, the title refers to those interviews that occur in coffee shops, diners and similar locations. The atmosphere in these places offers its own set of challenges. … Read more

4.5 steps for successful business networking event

Make the most of that business networking event Business networking events can be invaluable for enhancing your business, in addition to increasing your social circles. With proper preparation and execution, you can maximize that networking event, and help ensure it meets your needs. There are 4.5 steps to the process: 1. Develop your objective. Is … Read more