Powerful open-ended question helps you offer solution

Build sales with insightful questions If you’ve been in sales or marketing for any length of time, you’re skilled at creating strong questions to ask. Many are probably deep, probing questions.  You know it’s important to ask open-ended sales questions, too. You want to determine precisely what the person needs so that you can offer … Read more

Word Tip: How to use ‘flaunt’ and ‘flout’

Flaunt means to make a gaudy, ostentatious display, typically of material wealth. The actress flaunted her expensive jewelry and fur coat. Flout, on the other hand, means to scorn or show contempt for something, usually rules or laws. Drivers on the highway regularly flout the speed limit. Flout isn’t well-known, however. Depending on your needs, … Read more

7 Common Writing Errors – And How to Avoid Them

An avid reader, I’ve stumbled across numerous writing errors over the years. And I’ll admit to making my share. But I still try for error-free copy. Other writers will attest to having “sensitive eyes” toward writing errors. Just natural, I guess. At the same time, I like to educate others on common writing mistakes and … Read more

Great Customer Service May Start With You

You receive an envelope from your bank and quickly rip it open. Inside is an overdraft notice. “THIS CAN’T BE!” you scream. You are peeved. Really peeved. You resolve to go stomping into your branch and reading the riot act to the first teller who flashes a smile your way. You grab your checkbook and … Read more

Test the Microphone Before Each Presentation

You’re about to give a presentation. You arrived early so you can set up as needed. All your notes are in order. You tested the projector and launched the PowerPoint file. You walked the room and have begun greeting attendees. All feels good. Is it? One facet of presentations that can be overlooked easily is … Read more