Tom Fuszard's Business Builder
Helping you and your business prosper
Tom Fuszard Over the years I’ve compiled an assortment of suggestions based on observations I’ve made. These include times when I’ve been a customer as well as a business partner. I share these tips in the hope that your business can benefit. In no particular order: Hit switch hook before hanging up. This applies when transferring a call … Read more
Life is full of challenges and difficult situations. Of course, you know that. You also accept it. If nothing else, dealing with tough situations is a learning experience: you grow and mature as a person. Knowing that doesn’t always make the task ahead any easier. Some obstacles can seem to be insurmountable (and might even … Read more
Rarely does a TV show offer a great customer service lesson. But such was the case recently. It occurred during an episode of “Ask This Old House.” A customer contacted the show because his hot water heater crapped out. It was only 4 years old, and had been installed by Richard Trethewey, the plumbing/HVAC expert, … Read more
Public relations professionals, and especially newer practitioners, can glean valuable information talking directly with editors regarding story ideas. Editors are always open to queries, but time is limited. What if you could spend several moments with editors in person? That was the case yesterday during the PRSA luncheon. In lieu of a standard presentation, chapter staff … Read more
Job interviews take many forms and occur in various settings. One that doesn’t get talked about much is the coffee shop interview. Sometimes literally occurring in a coffee shop, the title refers to those interviews that occur in coffee shops, diners and similar locations. The atmosphere in these places offers its own set of challenges. … Read more