5 Simple Steps for Handling Customer Complaints

Nobody likes to deal with complaints. Indeed, most of us dread the task. We delay. Make excuses. Get a cup of coffee. Then another. As difficult as it is, try to view complaints in a positive manner. They allow you to address an issue that perhaps you didn’t know existed. “Silent sufferers” just go away, … Read more

How to Ensure a Successful Meeting

You just received notice of an upcoming meeting. “Ugh,” you cry. “Not another meeting!” You roll your eyes and wonder how you’ll survive yet another hour of useless babble. Why are meetings so detested? Simple. Many are so poorly planned and executed they are a waste of time. That’s a shame. Done properly, a meeting … Read more

Improved Communication Skills Help You Personally, Professionally

This is a great time to take stock of your communications skills, and make a commitment to improving where needed. The following suggestions, offered in no particular order, can help you become a better communicator in the months and years ahead. Join Toastmasters: This highly respected organization helps you improve your oral communication and presentation … Read more

Improve Your Writing: Imply vs Infer

The best way to remember which to use can be found in this simple statement: I imply, and you infer. The sender (writer or speaker) implies something, and the reader or listener infers (concludes or deduces) from that statement.  The general manager implied that personnel changes were coming if the team didn’t start performing better. … Read more