3 Tips for Participating in Virtual Meetings

Among the many effects of the pandemic is the exponential growth of teleconferencing and video conferencing (by Zoom, for example). Businesses are holding virtual meetings daily and sometimes multiple times per day. That increased frequency affects workers throughout the organization. It’s not just executives or managers who are participating in the virtual meetings. Even junior … Read more

Simple steps to improve your listening skills

With all the talk about honing our communication skills, we rarely hear about improving our listening skills. Yet those are just as important. Good listening skills are especially critical in a business environment. Listening attentively saves valuable time throughout your organization. As you know, time is money. People who listen carefully make fewer mistakes. Customer … Read more

Business Articles Get You Noticed

Asked to provide examples of marketing and public relations efforts, most people mention brochures, folders, advertising and news releases. Often overlooked are articles submitted to trade and business publications. That’s unfortunate. Articles offer great opportunities to promote your firm in a subtle way and get you noticed among your industry peers. Follow these guidelines to … Read more

Simple Tips for Editing and Proofreading Copy

Editing and proofreading tend to go together. Yet they are distinct activities, as you’ll see below. A comprehensive discussion is beyond the scope of this post. Instead, I’ll review how editing and proofreading apply in a variety of situations. The difference between editing and proofreading Editing involves looking for better ways to convey the information. … Read more

5 Simple Steps for Handling Customer Complaints

Nobody likes to deal with complaints. Indeed, most of us dread the task. We delay. Make excuses. Get a cup of coffee. Then another. As difficult as it is, try to view complaints in a positive manner. They allow you to address an issue that perhaps you didn’t know existed. “Silent sufferers” just go away, … Read more