7 ways to improve your communication skills

This is a great time to take stock of your communications skills, and make a commitment to improving where needed. The following suggestions, offered in no particular order, will help you speak and write more clearly and confidently. Improving your communication skills pays dividends you will reap for years to come. Join Toastmasters: This highly … Read more

Personalized contact enhances customer relationships

In this the digital age, when everyone can be connected to everyone (or nearly everyone) almost all the time, I wonder: how connected are we, especially to our customers? Sure, they can reach us at all hours with all sorts of means, but how in-touch are we with our customers? How many of these contacts … Read more

5 natural ways to alleviate chronic headaches

Normally this blog focuses on best business practices. On occasion I encounter a topic that has wide-ranging appeal. Such is the case with this one: how to alleviate headaches. I wanted to share this information in hopes it could help you. Nearly half of the world’s adult population has an active headache disorder at any … Read more

Random thoughts to improve your business operations

Over the years I’ve compiled an assortment of suggestions based on observations I’ve made. These include times when I’ve been a customer as well as a business partner. I share these tips in the hope that your business can benefit. In no particular order: Hit switch hook before hanging up. This applies when transferring a call … Read more

3.5 tips to tackle a difficult situation

Life is full of challenges and difficult situations. Of course, you know that. You also accept it. If nothing else, dealing with tough situations is a learning experience: you grow and mature as a person. Knowing that doesn’t always make the task ahead any easier. Some obstacles can seem to be insurmountable (and might even … Read more