Assorted customer service issues I encountered recently serve as important reminders of what not to do. Let’s hope you can learn from these incidents.
1. Provide accurate instructions/directions. While leaving a hotel last Saturday, I asked a person at the front desk where I would meet the shuttle bus. She gestured toward the front of the building. I then asked whether I needed to stand on this, the near side, or the far side of the street. She said I should stand on the near side. So I did.
You can imagine my surprise when the bus cruised out of the parking structure attached to the hotel and blew right past me. Turns out I was supposed to exit the rear of the hotel and look for the bus stand. As a result of her poor instructions, I missed that bus and had to arrange alternative transportation.