Sales tip of the week: Never give up

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Two important sales training tips In all of your sales training, I’m sure you’ve heard and read many good tips. A common one is, “never give up.” In this brief video, I provide an example of that principle in action, and discuss how applying it could pay off handsomely for me — and you, as […]

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Put The Slight Edge to work for you

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Use the principle discussed in The Slight Edge to help you achieve your goals Would you like to make a change in your life? (Maybe more than one?) Incorporate the Slight Edge principle. Popularized by Jeff Olson in his book, The Slight Edge, the principle is rather simple yet powerful: a significant long-term change can […]

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Sales tip: Overcome challenges and use professional angles

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Daily sales tip to help you succeed Cold calling, as we learned in Sales 101, is rarely easy; indeed, it’s about the least effective method of prospecting. But sometimes you have to call. In this video I offer two bits of advice: Overcome “speed bumps” that occur, and make use of professional angles. You’ve heard […]

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Adaptability is key for effective sales presentations

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Veteran salespeople know that sales presentations can occur under the most challenging circumstances. You can’t always count on the sales call going just as you like. Versatility is the name of the game. Or to put it another way, go with the flow. As is the case with public speaking, sales presentations test and hone your presentation […]

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Avoid these customer service mistakes

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Assorted customer service issues I encountered recently serve as important reminders of what not to do. Let’s hope you can learn from these incidents. 1. Provide accurate instructions/directions. While leaving a hotel last Saturday, I asked a person at the front desk where I would meet the shuttle bus. She gestured toward the front of […]

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