5 Simple Steps for Handling Customer Complaints
Nobody likes to deal with complaints. Indeed, most of us dread the task. We delay. Make excuses. Get a cup of coffee. Then another. As difficult as it is, try… Read more »
Category: Customer service
Personalized contact enhances customer relationships
In this the digital age, when everyone can be connected to everyone (or nearly everyone) almost all the time, I wonder: how connected are we, especially to our customers? Sure,… Read more »
Random thoughts to improve your business operations
Over the years I’ve compiled an assortment of suggestions based on observations I’ve made. These include times when I’ve been a customer as well as a business partner. I share… Read more »
Stand behind your customers and products
Rarely does a TV show offer a great customer service lesson. But such was the case recently. It occurred during an episode of “Ask This Old House.” A customer contacted… Read more »
Use gender-specific pronoun when appropriate
Many writers and speakers engage in semantic gymnastics to avoid any hint (in their minds) of bias. One consequence is that the person often violates a basic rule of grammar…. Read more »