Personalized contact enhances customer relationships

In this the digital age, when everyone can be connected to everyone (or nearly everyone) almost all the time, I wonder: how connected are we, especially to our customers? Sure, they can reach us at all hours with all sorts of means, but how in-touch are we with our customers? How many of these contacts … Read more

4 elements of excellent customer service

Often considered a lost art, good customer service can define a firm. Even if prices are lower elsewhere, customers will reward those businesses that seem to care. It’s often the simplest gestures that win the day, too.

What is good customer service, examples of good customer service, excellent customer service, good customer service examplesA recent incident reminded me of what it means to provide excellent customer service. Customer service starts when the person walks in the door. This incident involved a trip to an auto service station. Most people–especially the elderly–cringe at the thought of taking the car in. In this case, the individuals were treated well. I noted several key examples of good customer service. Study and practice these as needed.

1. Listen carefully. We Americans have a knack for opening our mouths before the other person has closed his. Don’t interrupt, even if you think you know what’s coming. Wait for the person to complete the statement or question. That is basic courtesy. But there’s more.

By waiting, you ensure that you fully understand the person’s need. That way you can provide the best response.

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