Reading the title of this post, you’re probably thinking, “Duh! Who wouldn’t follow up?” Amazingly, some people decide not to, showing a gap in their customer service skills. Several recent incidents point out the need for a brief refresher on how to provide good customer service.
The topic of customer service could fill volumes. I’ll restrict myself to a handful of paragraphs. What I experienced serves as a great illustration of what can happen to you. My incidents involved two people and an organization. Here are the bare facts:
Person A: I posted a message on his Facebook page inquiring about a product he once sold. I wanted to know if he still represented the product, as I might want to buy some one day.
Person B: I posted a message on her Facebook page inquiring about a networking group that I knew she used to participate in. Didn’t receive a response from her.