Develop good listening skills to set you and your firm apart
One component of good customer service is good listening skills. By listening well, we prevent many problems from occurring, thus avoiding situations that could irritate a customer.
In this video I review an incident that teaches two lessons: Listen carefully and speak professionally. The incident occurred at a grocery store, but it could have taken place in nearly any business, including yours.
Do you have a strategy in place to teach effective listening and speaking skills? If not–and few businesses do–you may want to give your employees a refresher.
Have you encountered a business person who just didn’t seem to be listening? What happened? And how do you feel about the opening line, “How’re you doing?”? Feel free to comment below.
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