Effective communication hinges on knowing your audience

Communicating effectively involves several important factors. According to Mike Thompson, these include taking ownership of the situation, staying focused, and knowing your recipient’s personality style.

Mike TThompson, a business coach with ActionCOACH in New Berlin, Wis., discussed these nuances during a recent meeting of the New Berlin Chamber of Commerce. He offers a different perspective on the art of effective communication: “True communication is the response you get.” Meaning, did he or she do or say what you hoped for?

One problem in business communications, Thompson says, is that workers don’t always take ownership of an issue. It can languish, with no action by the recipient.

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