Great Customer Service May Start With You

You receive an envelope from your bank and quickly rip it open. Inside is an overdraft notice. “THIS CAN’T BE!” you scream. You are peeved. Really peeved. You resolve to go stomping into your branch and reading the riot act to the first teller who flashes a smile your way. You grab your checkbook and … Read more

Test the Microphone Before Each Presentation

You’re about to give a presentation. You arrived early so you can set up as needed. All your notes are in order. You tested the projector and launched the PowerPoint file. You walked the room and have begun greeting attendees. All feels good. Is it? One facet of presentations that can be overlooked easily is … Read more

Common Writing Errors and How to Correct Them

All of us occasionally make mistakes in our writing. To err is human, as one adage goes. Even so, we should strive for error-free copy as often as possible. An error can take on many forms. What follows are common errors I’ve seen recently. Included with each example are possible solution(s). Watch for these errors … Read more

Good Time Management Skills Ensure Productive Day

Do you ever get the feeling that you can’t get caught up? Are you constantly working longer days–-as well as nights and weekends–-yet still behind? While part of that may be caused by an increased work load, some is also the result of poor time management. Work more efficiently, and you will be amazed at … Read more

Ergonomic workstation enhances productivity, reduces stress

More than 18 months into the COVID era, many people are accustomed to working from home. Some were thrust into it. Others had good arrangements in place when the time came to work remotely. Working from a desk comfortably can be a challenge anywhere. Many businesses strive to create comfortable and ergonomically designed work areas. … Read more