Customer service is a two-way street

Great customer service works both ways

You receive an envelope from your bank and quickly rip it open. Inside is an overdraft notice. “THIS CAN’T BE!” you scream. You are peeved. Really peeved. You resolve to go stomping into your branch and reading the riot act to the first teller who flashes a smile your way.

examples of great customer service

You grab your checkbook and that envelope, and head out the door. It takes awhile to get there, which is fine. You have time to compose your thoughts. “Boy, is she gonna get it!” is one of several going through your mind. But during the course of your drive or walk, a funny thing happens: you calm down.

Strolling into your branch you hear a friendly “Can I help you?” and walk up to the teller window. “I got one of these,” you say, flashing the envelope. “Let me see,” the teller replies as she brings up your account on the screen. As you both review your recent transactions, another funny thing happens: you realize you failed to make a certain deposit. “That’s all I need to know,” you reply, sheepishly drifting toward the door.

Sound familiar? The above incident happened to me many years ago, and it taught me a powerful lesson. Contrary to what you may have heard, the customer isn’t always right.

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