5 Simple Steps for Handling Customer Complaints

Nobody likes to deal with complaints. Indeed, most of us dread the task. We delay. Make excuses. Get a cup of coffee. Then another. As difficult as it is, try to view complaints in a positive manner. They allow you to address an issue that perhaps you didn’t know existed. “Silent sufferers” just go away, … Read more

Customer problems often resolved with the smallest gestures

Every business encounters customer complaints throughout the year. No matter how hard you try, someone is bound to have a bad experience. How you handle it determines the impression you leave with your customer and whether that person stays a customer. Once a complaint has arrived, your first step is to acknowledge it with a reply. … Read more