How to greet your customers properly

How well do you and your employees greet your customers? Do you offer warm, friendly greetings? Or do you barf up the robotic, “How’re you doing?” when customers enter your business? I encountered just that sort of treatment while in the checkout line at the supermarket. It dawned on me that business people could use … Read more

Have the customer’s name? Use it!

Effective customer service starts with the person’s name One of the key components of good customer service is a personalized response. That is, tailoring your solution and/or message to the person’s need(s). In this video, I zero in on the message: your reply to the complaint, question or comment. Specifically, do you use the person’s name? … Read more