Personalized contact enhances customer relationships
In this the digital age, when everyone can be connected to everyone (or nearly everyone) almost all the time, I wonder: how connected are we, especially to our customers? Sure,… Read more »
Tag: great customer service
Calm demeanor helps ensure great customer service
Recall the last time you had a problem with a product or service. What was your frame of mind? Did you want to stomp into that store (or pick up… Read more »
Always keep customers informed about situation
Timely, accurate information a part of great customer service Accurate and timely information is crucial any time a problem arises. Don’t leave your customers in the dark or confused. During… Read more »
Great customer service is easy to deliver
We’ve all heard businesses claim that their customer service goes “above and beyond” and “exceeds your expectations.” What do those mean? Does your firm offer great customer service, and if… Read more »
Customer service is a two-way street
Great customer service works both ways You receive an envelope from your bank and quickly rip it open. Inside is an overdraft notice. “THIS CAN’T BE!” you scream. You are… Read more »