Stand behind your customers and products
Rarely does a TV show offer a great customer service lesson. But such was the case recently. It occurred during an episode of “Ask This Old House.” A customer contacted… Read more »
Tag: good customer service
Start off with good customer service
Improve customer service through initial actions A recent incident with a business taught me a lesson and offers reminders for everyone. This column is aimed at the provider, but customers… Read more »
Have the customer’s name? Use it!
Effective customer service starts with the person’s name One of the key components of good customer service is a personalized response. That is, tailoring your solution and/or message to the person’s… Read more »
Always keep customers informed about situation
Timely, accurate information a part of great customer service Accurate and timely information is crucial any time a problem arises. Don’t leave your customers in the dark or confused. During… Read more »
Great customer service is easy to deliver
We’ve all heard businesses claim that their customer service goes “above and beyond” and “exceeds your expectations.” What do those mean? Does your firm offer great customer service, and if… Read more »