Tis the season to shop, as retailers are noticing. An improving economy and a proliferation of smartphones are encouraging people to open their wallets. According to a survey by the… Read more »
Recall the last time you had a problem with a product or service. What was your frame of mind? Did you want to stomp into that store (or pick up… Read more »
Great customer service works both ways You receive an envelope from your bank and quickly rip it open. Inside is an overdraft notice. “THIS CAN’T BE!” you scream. You are… Read more »
In this the digital age, when everyone can be connected to everyone (or nearly everyone) almost all the time, I wonder: how connected are we, especially to our customers? Sure,… Read more »