Helping you and your business prosper
Every business encounters customer complaints throughout the year. No matter how hard you try, someone is bound to have a bad experience. How you handle it determines the impression you leave with your customer and whether that person stays a customer. Once a complaint has arrived, your first step is to acknowledge it with a reply. … Read more
Where you place only affects the meaning of your sentence. For example, I only went to the store. means that of your planned tasks (going to the store, riding your bike, and planting your garden), all you did was go to the store. What you probably meant to say was: I went only to the … Read more
We business professionals live by the spoken and written word. As a result, we must ensure that we’re always putting forth our best effort. Not just in the content – the information we present – but also in the delivery. That is, how well we speak and write.
All of us are pretty good at proofreading our copy. Spell check gets a workout with each column. We also use our brains, because we know that spell check cannot catch all errors.
Irregardless is one of those non-existent words that pops up in usage from time to time. The less in regardless indicates a negating action. The proper word is regardless. The project will be finished regardless of cost. You may find it helpful to use the word whether in your sentence. Regardless of whether we renew … Read more
The apostrophe is used in a number of ways. 1. To replace missing letters or numbers: Can’t, won’t, shouldn’t, ‘60s, ‘70s A lot of people write abbreviated decades with the apostrophe on the back side (e.g. 60’s, 70’s). That is wrong for two reasons. First, we need an apostrophe to replace the missing number – 19 … Read more