Personalized contact enhances customer relationships

In this the digital age, when everyone can be connected to everyone (or nearly everyone) almost all the time, I wonder: how connected are we, especially to our customers? Sure, they can reach us at all hours with all sorts of means, but how in-touch are we with our customers? How many of these contacts … Read more

5 natural ways to alleviate chronic headaches

Normally this blog focuses on best business practices. On occasion I encounter a topic that has wide-ranging appeal. Such is the case with this one: how to alleviate headaches. I wanted to share this information in hopes it could help you. Nearly half of the world’s adult population has an active headache disorder at any … Read more

Random thoughts to improve your business operations

Over the years I’ve compiled an assortment of suggestions based on observations I’ve made. These include times when I’ve been a customer as well as a business partner. I share these tips in the hope that your business can benefit. In no particular order: Hit switch hook before hanging up. This applies when transferring a call … Read more

3.5 tips to tackle a difficult situation

Life is full of challenges and difficult situations. Of course, you know that. You also accept it. If nothing else, dealing with tough situations is a learning experience: you grow and mature as a person. Knowing that doesn’t always make the task ahead any easier. Some obstacles can seem to be insurmountable (and might even … Read more

Stand behind your customers and products

Rarely does a TV show offer a great customer service lesson. But such was the case recently. It occurred during an episode of “Ask This Old House.” A customer contacted the show because his hot water heater crapped out. It was only 4 years old, and had been installed by Richard Trethewey, the plumbing/HVAC expert, … Read more